E-911 Communications Operator II – Douglas County, GA

SALARY: $46,754.86 ($22.47/hourly)

SUMMARY :

This is telecommunications work in assessing emergency calls and dispatching public safety and other emergency services to the public with care, speed and dispatch . Work also involves monitoring radios, logging in calls, tracking the status and location of dispatched personnel, and conducting queries and data entry work in the GCIC computer system . Duties involve shift work and possible overtime . This classification may have acting supervisory responsibilities over a shift in the absence of a shift supervisor.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

Duties include but are not limited to:

• Receiv ing telephone calls and determining the nature of the emergency, the location of the incident and other information necessary for dispatching emergency services
• Dispatching fire, police, sheriff, emergency medical services , and other personnel an d equipment to respond to calls
• Providing victims and others CPR instructions and other medical emergency assistance by telephone until responding unit arrives
• Perf orming other duties as assigned

QUALIFICATION REQUIREMENTS:

To perform this job successfully , an individual must be able to perform each essential duty satisfactorily . The requirements listed below are representative of the knowledge, skill and/or ability necessary . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE :

• High school diploma or General Educational Development Certificate ( GED )
• Eighteen months professional related work experience as a Communications Operator I or equivalent
• An equivalent combination of education and experience may be considered

ELIGIBILITY REQUIREMENTS:

• M ust be 18 years of age or older

Must have no record of any felony conviction . ( Successful completion of a background check, physical and drug screen, fingerprinting, and other procedures used by police agencies to investigate the background and working history of prospective employees; must sign appropriate forms needed for police a gency to investigate background )

CERTIFICATES, LICENSES, REGISTRATIONS:

• Possess and maintain a valid Georgia D river’s L icense (Class C) and a s atisfactory m otor v ehicle r ecord (MVR) if assigned job duties requiring the use of a vehicle
• Certification as a Commu nications Officer with P .O.S.T.; maintain certification
• Certification as an Emer gency Medical Dispatcher (EMD) ; maintain certification
• Certification in CPR ; maintain certification

Certification as a Georgia Crime Information Center (GCIC) terminal o perator; maintain certification

KNOWLEDGE, SKILLS , AND ABILITIES:

• Knowledge of or ability to learn county and department operations, ordinances, policies, procedures, terminology, codes, radio signals, and/or materials as they relate to assignment
• Knowledge of or ability to learn applicable federal and state, laws, rules, and regulations as they relate to assignment
• Knowledge of business English, spelling, and grammar
• Knowledge of basic business mathematics: addition, subtraction, multiplication, and division
• Knowledge of first aid and CPR
• Skill in coordinating and resolving daily operational and administrative problems and issues effectively with subordinate employees
• Skill in transcribing tapes if required by assignment
• Ability to communicate and interact clearly and effectively with all those contacted in the course of work in a professional manner, both orally and in writing; establishing and maintaining effective, professional, and cordial working relationships
• Ability to handle confidential information professionally and to exercise discretion in performing assigned job duties; inability to maintain confidentiality will be grounds for dismissal
• Ability to make sound, independent decisions within policy guidelines by exercising good judgment and intelligent situation-assessment
• Ability to obtain information through oral interviews and interrogations
• Ability to work in a team setting
• Ability to work independently in the absence of specific instructions or direct supervision

PHYSICAL DEMANDS:

• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee frequently is required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl
• The employee must occasionally lift and/or move more than 1 0 pounds
• Specific vision abilities required by this job include close vision, and the ability to adjust focus

TOOLS AND EQUIPMENT USED:

• C omputer terminals

  P hotocopiers

  F ax machines

  Printers

T elephones

• S canners

  Alarm board

  Radios

• Assorted modern office equipment

WORK SCHEDULE :

Positio n may require emergency standby

Position may require e venings, weekends, and holidays

WORK ENVIRONMENT :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed indoors
• The noise level in the work environment is usually moderate to loud

The employee may be exposed to psychological stress in the work environment

The details listed above are intended only as illustrations of the various elements of this position and the work that may be performed . The omission of specific statements does not exclude them if their nature is similar, related, or a logical extension of the position