Tax / Tag Agent – Full Time – Douglas County, GA

SUMMARY : This is clerical work in assisting the public in obtaining state vehicle tags and title registrations, in collecting ad valorem taxes on vehicles or collection of property taxes. Work, which involves processing applications, performing data-entry work and serving as cashier, requires heavy public contact. This position works under the general supervision of the Tag/Tax Supervisor

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Duties include but are not limited to:

• Answering routine questions from the public in person, by mail, and by telephone concerning all automobiles, trucks, and mobile home tags, decals, and title transfers or county property taxes
• Processing property tax payments or applications of annual vehicle tags and decals for county residents:
• • Verifying owner, vehicle, tax code, and address information on account
  • Determining proper weight or category of vehicle
  • Calculating taxes and fees on computers
  • Collecting monies and issuing receipts, tag and decal
• Performing data-entry work on computer in processing transactions, verifying information, and collecting fees and taxes
• Assisting in collating, stuffing, and mailing annual vehicle tag renewals/property tax notices to county residents
• Assisting in opening and processing in-coming mail for vehicle tag and title applications/property tax payments
• Preparing applications for vehicle original and replacement titles; typing State Motor Vehicle Division forms and affidavits to supplement title application, or the Tax Department, Homestead exemption applications
• Issuing mobile home permits by checking for outstanding tax obligations, collecting current and/or outstanding taxes, and processing permit applications
• May organize and update Mobile Home Digest; may print and mail mobile home tax bills; may issue citations and serve summons to delinquent mobile homeowners; may appear in court on summons with delinquent taxes
• May process applications and issue tags and titles for vehicles owned by automotive dealers, trucking companies, and other businesses
• Referencing state motor vehicle manuals, county ordinances and policies, tax and fee tables in processing applications, and answering questions from the public
• Completing legal documents for tags and titles/homestead exemption applications
• Counting vehicle tags and decals and mobile home decals for inventory control
• Assisting in reconciling collected monies against recorded receipts on a daily basis
• Training new employees in learning job requirements and procedures of Tax-Tag Agent
• Performing other duties as assigned

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MINIMUM EDUCATION and/or EXPERIENCE:

• High school diploma or General Educational Development Certificate (GED)
• Minimum of one-year professional office experience with a focus on advanced clerical and customer service skills
• Must be computer literate with proficiency in MS Office Suite
• Must be able to type 45 WPM
• Title /or Drives experience preferred
• An equivalent combination of education and experience may be considered

ELIGIBILITY REQUIREMENTS:

• Must be 18 years of age or older

CERTIFICATES, LICENSES, REGISTRATIONS:

• Possess and maintain a valid Georgia Driver’s License (Class C) and a satisfactory motor vehicle record (MVR) if assigned job duties requiring the use of a vehicle

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of or ability to learn county and department operations, ordinances, policies, procedures, terminology, codes, and/or materials as they relate to assignment
• Knowledge of or ability to learn applicable local, state, and federal laws, rules, and regulations as they relate to assignment
• Knowledge of business English, spelling, and grammar
• Knowledge of mathematical computations: addition, subtraction, multiplication, and division using whole numbers, common fractions and decimals; compute rate, ratio, and percent; ability to perform specific computations that are applicable to the job such as discounts, interest, proportions, et cetera
• Knowledge of legal processes and terminology as required by assignment
• Knowledge of standard clerical procedures and modern office practices, methods, and equipment
• Knowledge of specialized software, machinery, materials, terminology, and/or forms essential to the assignment
• Skill in creating, maintaining, and organizing accurate, detailed, and complete records of daily transactions in accordance with standard record-keeping/filing procedures
• Skill in effective inter-personal and public relations and customer service; excellent oral and written communication skills to satisfactorily resolve conflicts and issues; to explain established policies and procedures to the general public
• Skill in exercising tact and diplomacy in dealing with sensitive, complex and confidential issues and situations
• Skill in handling and operating all assigned equipment, tools, and/or vehicles in a safe and proficient manner
• Skill in maintaining and keeping accurate records
• Skill in performing tasks which require attention to detail, and completing assigned jobs efficiently and correctly
• Skill in planning, prioritizing, and organizing work; ability to handle multiple work assignments and deadlines efficiently, accurately, and professionally
• Skill in transcribing tapes if required by assignment
• Skill in the use of personal computers, MS Office Suite, databases, spreadsheets, and word processing; typing and entering data into a computer system accurately and efficiently
• Ability to apply common sense to understand, follow, and complete verbal and written instructions
• Ability to communicate and interact clearly and effectively with all those contacted in the course of work in a professional and courteous manner, both orally and in writing; establishing and maintaining effective, professional, and cordial working relationships
• Ability to coordinate and administer department policies and programs in an effective manner
• Ability to count and balance monies collected
• Ability to demonstrate compassion and respect in client interactions, with disabled individuals and others needing special assistance; ability to deal effectively with individuals from diverse backgrounds
• Ability to effectively brief supervisors
• Ability to follow established safety rules and departmental policies and procedures
• Ability to handle confidential information professionally and to exercise discretion in performing assigned job duties; (inability to maintain confidentiality will be grounds for dismissal)
• Ability to learn and perform simple repetitive tasks quickly
• Ability to perform and comprehend mathematic computations accurately and quickly
• Ability to read and comprehend a variety of documents, memos, instructions, correspondence, policies, et cetera
• Ability to reconcile data; make necessary additions, revisions, and updates
• Ability to remain composed, professional, and pleasant in a stressful, fast-paced, high-volume environment
• Ability to research, analyze data, and compile information to create clear and concise reports, records, business correspondence, and other written material
• Ability to resolve routine and non-routine problems and complaints by applying or adapting established policies and procedures
• Ability to stay current on new and emerging regulations and laws as related to assignment
• Ability and willingness to work at heights up to 75 feet, suspended over roadways
• Ability and willingness to work with and assist coworkers to complete assigned project
• Ability to work in a team setting
• Ability to work independently in the absence of specific instructions or direct supervision
• Ability to work in high stress situations and effectively deal with difficult or angry people

Salary : $16.4588 – $18.00 hourly, plus a comprehensive benefits package

Employment Opportunities (Section 13-50)

“ The recruitment, selection, appointment and promotion of employees shall be in such a manner as to promote equal employment for all persons without regard to race, age, color, creed, religion, ancestry, gender, national origin, physical handicap or political affiliation or sexual preference.”