Field Technician – II – JPS Technology Solutions, Inc.

About the job

Summary: The Software/Hardware Technician under general direction provides first level support to end users, as well as hands-on desktop repairs, upgrades, and maintenance of systems.

Work Hours: Monday to Friday from 08:30 AM to 05:30 PM, with occasional compensated weekend on call rotation.

Seniority Level: Mid_Level

Employment Type: Full-time

Compensation: Based on experience, includes participation in bonus program.

Responsibilities
To perform this job successfully, the individual must be able to complete the following essential duties and responsibilities:

• Responsible for performing desktop/laptop repairs and upgrades as necessary.
• Connect remotely and work with Commercial Clients to walk them through the issue.
• Operating system and application upgrades, hardware upgrades or repairs, and installing new systems.
• Technical resource for help desk and PC support and troubleshooting of complex system problems.
• Provide assistance with the creation of new accounts and editing/termination of existing account, distribution lists, resetting passwords, etc.
• Help resolve desktop hardware and software issues
• Network administration: address assignment,
• Respond to support issues via phone, e-mail and virtual log in
• Determine escalation points for specific issues
• Support other office technology, such as VoIP phones, cameras, television/monitors/projectors, video conference equipment etc.
• Participate in developing procedures and suggest improvements to existing procedures
• Troubleshooting mobile devices and tablets
• Respond to requests for assistance in person, over the phone, via email, and through an internal trouble ticket system.

Perform additional duties as required and or requested.

Education / Experience

Additionally, the candidate must meet the following Education and/or Experience requirements:

• Two-year college Education: Required
• 4-year College Coursework Preferred.
• 1+ years’ experience in similar role
• Good understanding of TCP/IP Networking, switches, routers and VPN
• Good working knowledge of common office equipment, printers, projectors, and televisionsmonitors
• Experience using MS Suite of programs such as MS Intune, and 365

In-depth understanding in the following:

• Active Directory domain administration
• Windows 10/11
• Remote Desktop
• Office 365.
• MS Azure Cloud, Application Development or Web development a plus
• Smartphone and iPad device configuration and administration
• Phone System Administration (Phone System Programming, Support Hardware) MS Teams VoIP

Good oral and written English language communication skills, Spanish a plus

Quick learner, strong/effective problem solver

This Role Has the Following Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use their hands to handle objects, tools, or controls; reach with their hands and arms; and communicate verbally. The employee frequently sits and may occasionally stand or walk.

The employee must occasionally lift, pull and move up to 50 pounds. Specific vision abilities required by this job include close vision.

Be able to travel onsite to local client locations.

Job Types: Full-time, Part-time, Contract

Pay: $19.00 – $24.00 per hour

Benefits:

• Paid time off

Willingness to travel:

• 50% (Preferred)

Work Location: On the road