Executive Director (Clinical) – The Harbor at Douglasville

Customer Service

• Oversee the safety and well being of the residents in accordance with the residence’s philosophy and standards of care.
• Represent the residence to the community, family members, and visitors and develop positive relations with all customers.
• Establish and maintain an open-door policy and a high level of ongoing communication with residents and their families.
• Contact the resident’s family when a change in services is needed. Lead and participate in a resident/family conference to review changes in services.
• Ensure a high degree of customer satisfaction.
• Actively participate in providing service to residents.

General Management

• Adhere to and implement residence policies and procedures.
• Maintain a high level of occupancy.
• Assist in the development of the residence’s budget.
• Operate the residence within the budget.
• Assist with the marketing of the residence including developing relationships with local referral sources.
• Prepare weekly and monthly reports as directed.
• Maintain up-to-date and complete resident files.
• Assume on-call responsibilities on a rotational basis and assign on-call responsibilities to other qualified directors.
• Make final decision on resident move-ins and move-outs based on the well-being of the resident and in accordance with the residence policies and procedures.

Hiring, Supervising, and Training

• Recruit, hire, and supervise all employees, and ensure adequate staffing.
• Lead by example, encourage teamwork, promote the residence’s philosophy, and provide ongoing coaching to employees.
• Motivate employees through recognition programs, training, and teambuilding.
• Conduct regular performance appraisals with employees.
• Provide an “open door” to employees, and address any employee concerns or grievances.
• Maintain complete and up-to-date employee files.
• Maintain a high level of employee satisfaction.
• Ensure appropriate handling of on-the-job injuries as reported by employees.
• Oversee and implement the training of all employees in accordance with residence policies and state and federal regulations.
• Ensure proper documentation for all training.

Job Type: Full-time

Pay: $70,000.00 – $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

License/Certification:

• LPN (Required)

Work Location: In person